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z/VM V6 and V5 Service and Support
Ordering z/VM Service
Installing z/VM Service
z/VM V6 and V5 Service and Support
:
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z/VM V6 and V5 defect support
under the terms of the IPLA license, is provided only through
e-mail, fax or
postal service.
Optional Subscription and Support (S&S) is available for
z/VM V6 and V5
for an annual fee. This optional support includes telephone
assistance (voice support for defects during normal business hours) and
access to updates, releases, and new versions of the
program for as long as support is in effect. Please reference the
IPLA Terms and Conditions
for more
information on the defect support provided with the basic license.
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Ordering Service
A new order or new release level of z/VM comes with the product
deliverable plus an RSU deliverable
that contains the recommended service (a
subset of service determined to be needed by most).
Before installing, check the
Preventive Service Planning (PSP) information
(sometimes called PSP Buckets)
to match what you have received against the latest
RSU level and also determine if there are any HIPERs and PE
(Programming Error) fixes that you may need.
In the future, if other service is needed to fix a specific problem,
another RSU, COR (Corrective Service), or
ESO (Expanded Service Options)
may need to be ordered.
RSU is a packaged deliverable that includes pre-req and co-req
service. COR service will fix a particular problem
and does not automatically include pre-req and co-req unless
requested.
VM Service can be ordered several ways:
IBM Support Center
- In the United States: 1-800-IBM-SERV
- Outside the United States and Puerto Rico, contact your local
IBM representative or authorized supplier.
IBM ShopzSeries
(Registration required)
-
Path:
ShopzSeries
Sign in
Provide your IBM ID and password
create new software orders
follow the screens to select/fill in information
- email will be sent when order is ready for download
IBMLink (for subscribers)
-
Path:
IBMLink
ServiceLink
SRD
(Service Request Delivery)
Choose RSU or ESO or enter the PTF number
-
To verify the order, use "List Order". When the order status
indicates "Received", wait a bit, and then refresh the page
until status indicates "Submitted". Then click on the
order number to read the instructions for retrieving that service.
Ordering a PSP Bucket
In addition to installing the RSU, it is recommended to check for
a PSP Bucket for HIPER fixes, PE's or other required service
that may not have been available at the time the RSU was created.
PSP Buckets are ordered by "Upgrade Name" for the product or feature.
For the list of upgrade names,
refer to "Preventive Service Planning" section
in the Program Support Chapter of the
Program Directory.
You may order through the IBM Support Center, IBM
System z Support Portal,
or through IBMLink.
Installing Service
About Electronic Service Delivery
The instructions tell you to unterse or decompact the envelope file you
receive. You do this by using the DETERSE module, which is
shipped as part of VMSES/E on its production disk
(default is MAINT 5E5).
Note:
The filetype of DETERSEd files MUST be SERVLINK.
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Instructions for installing service on z/VM V6
-
For the z/VM V6 components and pre-installed features and products,
the preferred method is to install service using the
automated service process:
- For IBM Licensed Products for VM,
refer to their
Program Directory
for the product
service instructions.
Instructions for installing service on z/VM V5
-
For the z/VM V5 components and pre-installed features and products,
the preferred method is to install service using the
automated service process:
- For IBM Licensed Products for VM,
refer to their
Program Directory
for the product
service instructions.
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