Last Updated: 2 December 2020

Welcome to the Overview page for z/VM Support. This information is intended to be used by both customers and z/VM Support personnel to help prevent, identify, and fix customer problems. It is arranged in a series of sections selected by the corresponding tab above. It covers information on:

This information covers multiple product components and features of z/VM as well as some related products. In general, you should have reviewed and implemented the recommendations in the Preparation section. Then when you experience a problem, review the Troubleshoot section. Follow the procedures listed there and utilize the Must Gather Details and Sending Data pages if the processes are unfamiliar to you.

For those that want to learn more about problem determination and analyzing the data, various components of z/VM have a Diagnosis Guide. Please see the z/VM Library for the guides related to your z/VM release.