Welcome to the Overview page for z/VM Support. This information is intended
to be used by both customers and z/VM Support personnel to help prevent,
identify, and fix customer problems. It is arranged in a series of sections
selected by the corresponding tab above. It covers information on:
Perform preparation and best practices activities
Here, we describe the various activities and processes that you should complete in order to say you're "ready". This includes setup and on-going activities that will help you avoid problems and/or allow for the appropriate information to be collected should you have a problem in the future. If you wait until you have an actual problem to do these things, it may be too late.
Troubleshoot problems
This section describes the common types of problems and symptoms and describes what you should do for that particular case. It will also include a list of the 'Must Gather' information.
Identify and collect "Must Gather"
Here, we will provide step by step procedures for collecting the various types of "Must Gather" information. Use this section if you are unfamiliar with how to collect something mentioned in other sections.
Send the data to z/VM Support
Finally, we describe the procedures to use for sending various types of data to IBM for analysis.
This information covers multiple product components and features of z/VM as
well as some related products. In general, you should have reviewed and
implemented the recommendations in the Preparation section. Then when you
experience a problem, review the Troubleshoot section. Follow the procedures
listed there and utilize the Must Gather Details and Sending Data pages if the
processes are unfamiliar to you.
For those that want to learn more about problem determination and analyzing
the data, various components of z/VM have a Diagnosis Guide. Please see the
z/VM Library for the guides related to your z/VM release.